Do you provide Static IP Addresses?
The short answer is we can but, first of all think about what you need a static IPv4 address for, they are in very short supply. If you are an avid gamer, host servers on your home network or have devices you want to control remotely when you are out ...
Do you offer a minimum speed guarantee?
We don't subscribe to Ofcom's minimum speed guarantee framework because in reality the minimum guaranteed speeds are a fraction of the headline rates offered. However, what we do say is that if you are receiving less than 50% of your headline rate on ...
Do you provide landlines with your service?
We do offer a Landline Replacement service which uses VoIP and runs over the Fibre. It costs £10 to set up and £6 per month extra and comes with a bundle of 5000 Local and National minutes and 2000 mobile minutes (Big4 only) included every month ...
Do you provide TV packages?
We don't currently offer any TV packages with our service, however, we are compatible with most streaming services including Freeview Player, Netflix, Amazon Prime and Sky Stream.
Can I use my own router with your service?
Yes you can, but it will have to be able to support VLAN tagging on the WAN port and DHCP Authentication as standard. You will need to let us know that you want to use your own router once you've placed your order, you can do that by contacting the ...