Can I use my own router with your service?
Yes you can, but it will have to be able to support VLAN tagging on the WAN port and DHCP Authentication as standard.
You will need to let us know that you want to use your own router once you've placed your order, you can do that by contacting the order desk at firstname.lastname@example.org
. Once the service is installed they will let you know what VLAN you will need to use to access the service.
One thing you need to be aware of is that if you do use your own router our ability to manage and monitor the circuit is very limited so service levels and speeds cannot be guaranteed.
What kind of router do you supply with the service?
Currently we provide a FRITZ!Box 5530 Fibre router for all of our GigaFast services. You can find out more about this product by clicking on the link.
What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the ...
Do you provide landlines with your service?
We do offer a Landline Replacement service which uses VoIP and runs over the Fibre. It costs £10 to set up and £6 per month extra and comes with a bundle of 5000 Local and National minutes and 2000 mobile minutes (Big4 only) included every month ...
Do you use CGNAT and what is it?
Some of you may know that we’re running out of IPv4 addresses! Not just Gigabit Networks but the entire world! So, by default, all of our residential broadband customers are allocated a private IPv4 address which is translated to a public IPv4 ...
Do you provide TV packages?
We don't currently offer any TV packages with our service, however, we are compatible with most streaming services including Freeview Player, Netflix, Amazon Prime and Sky Stream.