Do you offer a minimum speed guarantee?
We don't subscribe to Ofcom's minimum speed guarantee framework because in reality the minimum guaranteed speeds are a fraction of the headline rates offered.
However, what we do say is that if you are receiving less than 50% of your headline rate on a wired connection capable of 1Gbps or above and we can't fix it within 30 days then you are free to cancel your agreement with us, without penalty subject to settling all outstanding amounts and returning your equipment in it's original packaging and in good condition.
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Do you provide TV packages?
We don't currently offer any TV packages with our service, however, we are compatible with most streaming services including Freeview Player, Netflix, Amazon Prime and Sky Stream.
What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the ...
Do you provide landlines with your service?
We do offer a Landline Replacement service which uses VoIP and runs over the Fibre. It costs £10 to set up and £6 per month extra and comes with a bundle of 5000 Local and National minutes and 2000 mobile minutes (Big4 only) included every month ...
Can I use my own router with your service?
Yes you can, but it will have to be able to support VLAN tagging on the WAN port and DHCP Authentication as standard. You will need to let us know that you want to use your own router once you've placed your order, you can do that by contacting the ...