Do you provide landlines with your service?
We do offer a Landline Replacement service which uses VoIP and runs over the
It costs £10 to set up and £6 per month extra and comes
with a bundle of 5000 Local and National minutes and 2000 mobile
minutes (Big4 only) included every month (minutes do not roll over).
If you want to keep your existing number then there is an
additional one off porting charge of £20 in addition to the setup.
Our service works with any standard analogue telephone and DECT wireless handsets.
Currently this is only available to order once your broadband order
is accepted just contact our sales team at email@example.com
or on 01163 800290 and they will be happy to assist you.
Do you provide TV packages?
We don't currently offer any TV packages with our service, however, we are compatible with most streaming services including Freeview Player, Netflix, Amazon Prime and Sky Stream.
What kind of router do you supply with the service?
Currently we provide a FRITZ!Box 5530 Fibre router for all of our GigaFast services. You can find out more about this product by clicking on the link.
Can I use my own router with your service?
Yes you can, but it will have to be able to support VLAN tagging on the WAN port and DHCP Authentication as standard. You will need to let us know that you want to use your own router once you've placed your order, you can do that by contacting the ...
What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the ...
Do you provide Static IP Addresses?
The short answer is we can but, first of all think about what you need a static IPv4 address for, they are in very short supply. If you are an avid gamer, host servers on your home network or have devices you want to control remotely when you are out ...