I'm trying to access the BBC or another Streaming service but it says I am outside of the UK or using a VPN

I'm trying to access the BBC or another Streaming service but it says I am outside of the UK or using a VPN

If you are using a VPN you'll need to turn it off and try again.

Assuming that you're not using a VPN, this is a problem with IP address Geolocation or an incorrectly blacklisted address.

You can find out what your IP Address is by browsing to https://whatismyipaddress.com/ that will tell you what the IP Address is, what ISP it belongs to and where it is located.

If the ISP is not Gigabit Networks or the location is not in the UK then there is an issue we need to address, you'll need to contact our support team at support@gigabitnetworks.co.uk with a screenshot of your IP address details and also the URL of the service you're trying to access.

We will then report to the service provider that they have the wrong information and need to update their database.  This can take up to a week to resolve so please be patient whilst we complete the task.

If it is showing Gigabit Networks then you should in the first instance contact the streaming service and tell them that you are with Gigabit Networks in the UK but it looks as tough your IP address is Blacklisted, tell them the IP address that you found out above.

Hope this helps.


    • Related Articles

    • What kind of speeds should I be expecting with your GigaFast service?

      If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the ...

    • iCloud Private Relay and Geolocation issues

      Users with Apple devices can enable a service called iCloud Private Relay which is designed to protect their browsing history. The issue with this is that often the IP Addresses that are issued with this service are not from the UK or are registered ...

    • FRITZBox WiFi keeps dropping out due to RADAR

      5 GHz Wi-Fi network is occasionally disabled (radar signal) The 5 GHz Wi-Fi network of the FRITZ!Box or a Mesh Repeater (for example FRITZ!Repeater) is occasionally disabled. The message "Radar detection enabled. At the moment no Wi-Fi connection (5 ...

    • Setting up TP Link for GigaFast Services

      If you want too use your own TP Link router on one of our CityFibre circuits you will need to set it up to use DHCP Authentication using VLAN ID 911. Under your Internet Connection settings set connection type to "Dynamic IP" Enable IPTV/VLAN, and ...

    • I don't think I'm getting the speeds I'm paying for

      Lot's of things can affect your speeds and most of them are to do with how you are accessing the internet and what speedtest server you are using. To get the best possible speedtest results you should be connecting via a wired connection directly ...