iCloud Private Relay and Geolocation issues

iCloud Private Relay and Geolocation issues

Users with Apple devices can enable a service called iCloud Private Relay which is designed to protect their browsing history.

The issue with this is that often the IP Addresses that are issued with this service are not from the UK or are registered in a different country so services such as BBC Iplayer, Spotify, ITVX, Netflix and the National Lottery might not work because they use IP geolocation databases to determine where you are.  In most cases if you are shown as outside of the UK you will not be allowed to access these services.

If you are experiencing this problem you can turn off iCloud Private Relay for your home network.  You can find out how to do that here https://support.apple.com/en-gb/guide/iphone/iph499d287c2/17.0/ios/17.0.

If you need any further support contact the support team at support@gigabitnetworks.co.uk