What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the service it is highly unlikely that you will see this every time you do a speedtest. Using a wired connection we would expect average speeds of around 600Mbps in normal circumstances and maybe less when there are a large number of devices in the household.
If you are consistently achieving speeds less than 50% of the headline rates, ie 160Mbps for Home Lite, 500 Mbps for Home 500 and 900Mbps for Home 900 then you should contact our support team at firstname.lastname@example.org
and they will investigate the issue for you.
If you only have WiFi connected devices then it is highly unlikely that you will ever achieve near headline speeds. The total WiFi bandwidth available on the FrtitzBox 5530 is 2.4Gbps on WiFi 6 and that is shared by all WiFi devices attached to the router and is aggregate of Download and Upload speeds. Typically a WiFi 5 connected device with an excellent signal would achieve average speeds of around 300Mbps, if you are achieving less than that and you feel you have a good WiFi signal please download the Fritz WLAN App
here to check your WiFi signal strength and what you could achieve.
I don't think I'm getting the speeds I'm paying for
Lot's of things can affect your speeds and most of them are to do with how you are accessing the internet and what speedtest server you are using. To get the best possible speedtest results you should be connecting via a wired connection directly ...
I'm trying to access the BBC or another Streaming service but it says I am outside of the UK or using a VPN
If you are using a VPN you'll need to turn it off and try again. Assuming that you're not using a VPN, this is a problem with IP address Geolocation or an incorrectly blacklisted address. You can find out what your IP Address is by browsing to ...
Draytek Router Setup for GigaFast FTTP
Make sure the router has the latest firmware. Here we have configured a Draytek Vigor 2866 series which is very common in the market. Under WAN > General Setup configure your WAN Port with Customer VLAN TAG of 911 Under WAN > Internet Access. If the ...
iCloud Private Relay and Geolocation issues
Users with Apple devices can enable a service called iCloud Private Relay which is designed to protect their browsing history. The issue with this is that often the IP Addresses that are issued with this service are not from the UK or are registered ...
How to get the best Wi-Fi performance from your Fritz!Box
Find the best position for your router Every home has its unique conditions that affect the Wi-Fi connection. How thick are the walls and what are they made of, for example? Other devices that transmit radio waves can also influence connection ...