What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the service it is highly unlikely that you will see this every time you do a speedtest. Using a wired connection we would expect average speeds of around 600Mbps in normal circumstances and maybe less when there are a large number of devices in the household.
If you are consistently achieving speeds less than 50% of the headline rates, ie 160Mbps for Home Lite, 500 Mbps for Home 500 and 900Mbps for Home 900 then you should contact our support team at firstname.lastname@example.org
and they will investigate the issue for you.
If you only have WiFi connected devices then it is highly unlikely that you will ever achieve near headline speeds. The total WiFi bandwidth available on the FrtitzBox 5530 is 2.4Gbps on WiFi 6 and that is shared by all WiFi devices attached to the router and is aggregate of Download and Upload speeds. Typically a WiFi 5 connected device with an excellent signal would achieve average speeds of around 300Mbps, if you are achieving less than that and you feel you have a good WiFi signal please download the Fritz WLAN App
here to check your WiFi signal strength and what you could achieve.
What kind of router do you supply with the service?
Currently we provide a FRITZ!Box 5530 Fibre router for all of our GigaFast services. You can find out more about this product by clicking on the link.
Can I use my own router with your service?
Yes you can, but it will have to be able to support VLAN tagging on the WAN port and DHCP Authentication as standard. You will need to let us know that you want to use your own router once you've placed your order, you can do that by contacting the ...
Do you provide landlines with your service?
We do offer a Landline Replacement service which uses VoIP and runs over the Fibre. It costs £10 to set up and £6 per month extra and comes with a bundle of 5000 Local and National minutes and 2000 mobile minutes (Big4 only) included every month ...
Do you provide TV packages?
We don't currently offer any TV packages with our service, however, we are compatible with most streaming services including Freeview Player, Netflix, Amazon Prime and Sky Stream.
Do you offer a minimum speed guarantee?
We don't subscribe to Ofcom's minimum speed guarantee framework because in reality the minimum guaranteed speeds are a fraction of the headline rates offered. However, what we do say is that if you are receiving less than 50% of your headline rate on ...