General
FRITZBox WiFi keeps dropping out due to RADAR
5 GHz Wi-Fi network is occasionally disabled (radar signal) The 5 GHz Wi-Fi network of the FRITZ!Box or a Mesh Repeater (for example FRITZ!Repeater) is occasionally disabled. The message "Radar detection enabled. At the moment no Wi-Fi connection (5 ...
Setting up TP Link for GigaFast Services
If you want too use your own TP Link router on one of our CityFibre circuits you will need to set it up to use DHCP Authentication using VLAN ID 911. Under your Internet Connection settings set connection type to "Dynamic IP" Enable IPTV/VLAN, and ...
Draytek Router Setup for GigaFast FTTP
Make sure the router has the latest firmware. Here we have configured a Draytek Vigor 2866 series which is very common in the market. Under WAN > General Setup configure your WAN Port with Customer VLAN TAG of 911 Under WAN > Internet Access. If the ...
What kind of speeds should I be expecting with your GigaFast service?
If you are using a wired connection on a 1Gbps ethernet port plugged directly into the WiFi the maximum speed you will receive will be 900Mbps, however, as the Fibre is a shared access service and you will have multiple devices connected to the ...
Apple and Android WiFi Privacy causes WiFi Performance issues
WiFi Privacy or Randomised Mac addresses can cause significant performance problems in Home WiFi networks. Most modern devices such as the newer iPhones and Android devices have a setting that allows you to hide your devices MAC address from the ...
I'm trying to access the BBC or another Streaming service but it says I am outside of the UK or using a VPN
If you are using a VPN you'll need to turn it off and try again. Assuming that you're not using a VPN, this is a problem with IP address Geolocation or an incorrectly blacklisted address. You can find out what your IP Address is by browsing to ...
iCloud Private Relay and Geolocation issues
Users with Apple devices can enable a service called iCloud Private Relay which is designed to protect their browsing history. The issue with this is that often the IP Addresses that are issued with this service are not from the UK or are registered ...
Connecting the FRITZ!Repeater with the FRITZ!Box via Wi-Fi
Connect your FRITZ!Repeater to your FRITZ!Box via Wi-Fi to increase the Wi-Fi range of your home network easily and efficiently. If you are using a FRITZ!Box with FRITZ!OS 7 or later, the FRITZ!Repeater is automatically integrated into the Mesh and ...
How to get the best Wi-Fi performance from your Fritz!Box
Find the best position for your router Every home has its unique conditions that affect the Wi-Fi connection. How thick are the walls and what are they made of, for example? Other devices that transmit radio waves can also influence connection ...
I don't think I'm getting the speeds I'm paying for
Lot's of things can affect your speeds and most of them are to do with how you are accessing the internet and what speedtest server you are using. To get the best possible speedtest results you should be connecting via a wired connection directly ...